TVM OperationsParser Texting Terms
Effective October 23, 2026
What Parser is
Parser is a text-message service operated by TVM Operations LLC for the field teams of businesses that hire TVM (our Clients). Field techs text job updates, photos, voice memos, and files to their Parser number. Parser replies with confirmations, invoices to approve, private links to files they ask for, and short questions when a detail is missing (for example, a part's price or a serial number it couldn't read). A Client's dispatchers text Parser to send techs to jobs; Parser asks the dispatcher to confirm, then texts the tech the job, and tells the dispatcher when the tech confirms. Parser may also text a Client's managers a short daily summary. If the Client chooses, Parser also texts each tech their jobs for the day each morning, sends short reminders when something is still waiting on them (an invoice to approve, a question, a job to confirm, an inspection the next day), and tells the office when a tech says they are running late. Team members can reply MUTE to pause reminders. Parser does not send marketing or promotional messages.
How team members opt in
Team members opt in on paper. Before anyone is enrolled, they read and sign the Parser consent form (the last page of the Parser tech guide) and hand it back to their employer, who keeps it on file. The form reads:
See a blank copy of the consent form. When the Client adds the team member to Parser (on the Parser Hub, or through TVM), the Client must confirm that the team member signed the form; we record who confirmed it and when. Parser sends nothing to a number until that is confirmed. It then sends one welcome message confirming enrollment. It names the company, explains what Parser records, and includes these terms, HELP, and STOP instructions. After that, team members start conversations by texting their Parser number, and Parser's messages are replies to, or follow-ups on, what they sent. Parser only accepts messages from numbers on the Client's approved team list. Agreeing to receive Parser texts is never a condition of buying anything.
Message frequency
Message frequency varies with how often a team member texts Parser and how many jobs they're sent, typically a few messages per job, plus occasional notices. If the Client chooses: one morning schedule text on work days, at a time the Client sets (no earlier than 5:30 am), and at most one reminder per open item. Parser doesn't send non-urgent messages (such as welcome messages and reminders) between 9 pm and 8 am.
Cost
TVM doesn't charge team members for Parser. Message and data rates from your mobile carrier may apply.
Opting out and getting help
- Reply STOP to your Parser number at any time to stop receiving Parser texts. You'll receive one message confirming you've opted out. Reply START to opt back in.
- Reply HELP for help, or email enzo@tvmoperations.com.
- Opting out of Parser doesn't change your employment. If you opt out, talk with your employer about another way to report job details.
Privacy
Parser uses your messages only to build job records and invoices. Your employer sees those records and activity totals, never your messages themselves. Photos and voice memos are deleted from our texting provider once Parser has read them; job photos and documents are saved to the customer's file, and personal photos never are. Message text is deleted after 90 days. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text-messaging opt-in data and consent are not shared with any third parties. See our Privacy Policy for details.
Carriers
Mobile carriers aren't liable for delayed or undelivered messages. Supported carriers include major U.S. carriers; availability may vary.
Contact
TVM Operations LLC, Michigan
enzo@tvmoperations.com