Terms of Service

Effective October 23, 2026

These terms cover this website and the general terms of services provided by TVM Operations LLC ("TVM", "we", "us"). Each engagement is also governed by a written agreement signed by the Client and TVM (the Health Scorecard Agreement, the Clean-up and Migration Agreement, the Parser Service Agreement, and, for Clients who choose it, the Financial Records Agreement). If a signed agreement and these terms differ, the signed agreement controls.

1. Our services

• Health Scorecard: a review of a copy of the Client's business records, with a scorecard, a list of issues found, and TVM's estimates.
• Clean-up and migration: organizing the Client's customer records and moving them into the Client's own software (Housecall Pro, Jobber, or QuickBooks Online).
• Parser: a monthly service that turns the Client's field techs' texts, photos, and voice memos into job records and invoices in the Client's software, and lets the Client's dispatchers send techs to jobs by text. Each team member's features (field tech, dispatcher, or both) are set out in the Parser Service Agreement. Parser needs access to the Client's software on a plan that allows it. See the Parser Texting Terms.
• Financial records (optional): with the Client's written permission, organizing the Client's tax, payroll, bank, and accounting documents and delivering them securely to an accountant the Client names. TVM doesn't provide accounting, bookkeeping, tax, or audit services; the accountant's work is under the Client's own agreement with the accountant.

Scope, price, and timeline for each service are set out in the Client's proposal and signed agreement. Prices aren't published on this website.

2. Estimates, not promises

Scorecards, valuation figures, multiples, and other estimates are TVM's estimates for planning purposes. They are not appraisals and not a promise of any sale price, loan, deal terms, or result. What a buyer, lender, or partner may conclude is up to them. Nothing TVM provides is legal, tax, or financial advice.

3. The Client's responsibilities

• Provide records the Client has the right to share, and accurate information about its business and team.
• Keep its own software account in good standing. That software's service, billing, and customer payments are between the Client and its provider.
• Enroll in Parser only team members who know about Parser, and tell TVM promptly when someone leaves so they can be deactivated.
• Review invoices and records created through Parser as part of its normal business practice. Dispatch instructions are carried out as the Client's dispatcher confirms them; the Client decides who goes where.

4. Payments

• TVM bills through Stripe. Nothing is charged until the Client chooses how to pay on TVM's secure payment page, and TVM sends a bill only after the Client has agreed to the work.
• Payment method fees. Bank transfers (ACH) carry a processing fee of 0.8%, at most $5. Credit card payments carry a surcharge equal to TVM's card processing cost, never more than 3%, where permitted by law. The surcharge is shown before payment and as its own line on the receipt. There is no surcharge on debit or prepaid cards.
• Sales tax is added where it applies and shown on the receipt.
• Parser is billed monthly by automatic payment, starting on the Client's go-live date, as set out in the Parser Service Agreement.

5. Cancellation and refunds

• Parser: after the minimum term in the Parser Service Agreement, either party may cancel with 30 days' written notice. Service and billing continue through the end of the notice period.
• Health Scorecard and clean-up: fees follow the payment schedule in the signed agreement. Either party may end an engagement as the agreement describes.
• Fees for work already performed aren't refundable, except as stated in the signed agreement or required by law. If you believe you were charged in error, email us within 60 days and we'll review it promptly.

6. Data

The Client owns its records. TVM handles them as described in our Privacy Policy and the signed agreement, and returns or deletes them on request.

7. Limitation of liability

To the fullest extent permitted by law, TVM isn't liable for indirect, incidental, special, or consequential damages, or for lost profits or lost business value, and TVM's total liability for any claim is limited to the fees the Client paid TVM for the service involved in the 12 months before the claim. TVM's data-protection measures are precautions, not a guarantee; see the Privacy Policy. Some jurisdictions don't allow certain limitations, so some of these may not apply.

8. This website

This website is provided for general information, as is. We may change it at any time. Don't misuse it or attempt to access our systems without authorization.

9. Governing law

These terms are governed by the laws of the State of Michigan.

10. Changes

We may update these terms. The effective date above shows when they last changed. Changes don't alter a signed agreement unless both parties agree.

11. SMS Terms (Parser texts)

TVM Operations LLC operates Parser, a work text-message service for the field teams of the companies that hire us. Parser texts only team members who signed the Parser consent form before enrollment (see a blank copy); it sends work messages about their jobs (confirmations, invoices to approve, short questions, and, if their employer chooses, a morning schedule, reminders and a daily summary), never marketing. Message frequency varies. Message and data rates may apply. Reply STOP to any Parser number to opt out, START to opt back in, or HELP for help, or email enzo@tvmoperations.com. Carriers aren't liable for delayed or undelivered messages. The full terms are in our Parser Texting Terms, and how we handle mobile information is in our Privacy Policy.

12. Contact

TVM Operations LLC, Michigan
enzo@tvmoperations.com